PART 1: TERMS / CANCELLATION & PAYMENT POLICY
Fees
Polygraph examination fees vary depending on the type and complexity of the examination.
Before an appointment is scheduled, the circumstances of the examination will be reviewed and you will be informed of the total examination fee in advance.
There are no fees based on whether an examinee passes or fails an examination. The fee is for the examiner’s professional time, preparation, examination, analysis, and any agreed-upon reporting – not for a particular result. California Association of Polygraph Examiners (CAPE) standards prohibit fees contingent upon findings or results.
Scheduling and Deposit
Before scheduling, the circumstances of the requested examination will be reviewed to determine whether the matter is appropriate for polygraph testing.
Once the examination has been accepted, you will receive the confirmed examination fee, available appointment times, preparation instructions, and a secure payment option.
A 50% scheduling deposit is required to reserve private examination appointments. The remaining balance must be paid before the examination begins.
Cancellations and Rescheduling
Appointments may be rescheduled, or the scheduling deposit refunded, with at least 48 hours’ notice.
If you cancel an examination less than 48 hours before the scheduled appointment, the scheduling deposit is non-refundable.
Failure to appear for a scheduled examination may result in forfeiture of the deposit or examination fee.
If SF Bay Polygraph must cancel or reschedule an examination, any payment received may be transferred to a new appointment or refunded, at the client’s preference.
Attorney, Institutional, and Professional Billing
Attorney-referred or other professional cases may require additional preparation, documentation, records review, consultation, or reporting, and are quoted based on the examination requested.
Alternative billing arrangements may be available for established law firms, private investigation agencies, treatment providers, businesses, government agencies, and other professional referral sources. Please contact SF Bay Polygraph before submitting payment if institutional billing is requested.
Travel Examinations
Travel examinations may be available throughout California and in other jurisdictions where legally permitted. Travel expenses and any additional travel fee will be disclosed and agreed upon before the examination is scheduled.
Payment
Please do not submit payment until your examination has been discussed and the examination fee has been confirmed.
Not addressed anywhere in current site text – flagged, not decided:
- What happens on force majeure (illness, emergency) as an exception to the 48-hour rule
- Whether partial refunds are ever available, or the outcome is always all-or-nothing
These stay open until she comments. Not blocking – the document is otherwise complete and usable as written.
PART 2: PRIVACY POLICY
Effective Date: 05.09.2026
SF Bay Polygraph LLC (“we,” “us,” or “SF Bay Polygraph”) respects your privacy. This Privacy Policy explains what information we may collect through this website and in connection with inquiries and services, how that information may be used and disclosed, and the privacy rights that may apply to you.
Information We Collect
When you contact us through our website or otherwise communicate with us regarding a potential examination, we may collect information that you voluntarily provide, which may include your name, telephone number, email address, the type of examination you are inquiring about, and information you choose to provide about your circumstances.
Depending on the nature of an examination, additional information may be collected as necessary to evaluate, prepare for, conduct, and document the examination.
Please do not submit highly sensitive personal information through the website contact form unless specifically requested by SF Bay Polygraph LLC.
We do not use a third-party customer relationship management system or third-party scheduling platform for website inquiries. Information submitted through the website contact form is transmitted to our email account for purposes of responding to your inquiry.
How We Use Your Information
We may use information you provide to:
- respond to your inquiry;
- communicate with you regarding a requested examination;
- determine whether an examination is appropriate;
- schedule and prepare for an examination;
- conduct and document an examination;
- prepare examination-related reports or other agreed-upon documentation;
- process payments;
- comply with applicable legal obligations; and
- protect our legal rights and interests.
We do not use information submitted through the website contact form for marketing purposes, and we do not maintain a mailing list or newsletter.
Payment Information
Payments are processed through Stripe.
Depending on the payment method and transaction, Stripe may collect and process payment information and other information necessary to process the transaction, prevent fraud, maintain security, and comply with applicable legal obligations.
We do not intentionally collect or store complete credit card numbers or payment account credentials on our own systems.
Payment information processed by Stripe is subject to Stripe’s applicable privacy and security practices.
Examination Records
Polygraph examinations may involve examination-related information, including examination questions, interview information, physiological recordings, charts, notes, analysis, and reports.
Access to examination records and case materials is limited to the examiner and other persons who may need access for purposes of providing the requested services, quality assurance, professional review, legal compliance, or as otherwise permitted or required by law.
Physiological data collected during an examination may be maintained as part of the examination records and associated documentation.
Examination records are retained in accordance with applicable legal requirements and, where applicable, applicable professional standards of the American Polygraph Association (APA).
Audio or video recordings, where used, are retained in accordance with applicable legal requirements and applicable APA standards.
Disclosure of Information
SF Bay Polygraph LLC does not disclose examination results or examination-related information to unrelated third parties for their own purposes without authorization, except where disclosure is permitted or required by law.
Information may also be disclosed when reasonably necessary to:
- provide requested services through service providers or contractors;
- process payments;
- comply with a valid subpoena, court order, legal process, or other legal requirement;
- comply with applicable mandatory reporting obligations;
- protect the rights, safety, or property of SF Bay Polygraph LLC or others; or
- comply with applicable professional or legal obligations.
Where an examination is requested or paid for by an attorney, investigator, organization, or other third party, the scope of information that may be provided to that party may depend on the engagement, applicable authorization, and applicable law.
Cookies and Analytics
This website may use Google Analytics through Google Tag Manager to help us understand website traffic and how visitors interact with the site.
Google Analytics and related technologies may collect information such as information about the device and browser used to access the website, pages viewed, interactions with the website, approximate location, and other usage information.
The collection and processing of information by Google Analytics is subject to Google’s applicable privacy practices.
Where required by applicable law, analytics technologies will be configured to operate in accordance with applicable consent requirements.
We do not use website analytics for the purpose of selling personal information.
Your Privacy Rights – California Residents
California residents may have certain privacy rights under applicable California law.
The California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies only to businesses and circumstances covered by the law.
Where applicable, California privacy rights may include the right to know about personal information collected, used, or disclosed; the right to request deletion of personal information; the right to request correction of inaccurate personal information; and the right to opt out of certain sales or sharing of personal information.
SF Bay Polygraph LLC does not sell personal information for monetary consideration.
SF Bay Polygraph LLC does not share personal information for purposes of cross-context behavioral advertising.
To submit a privacy request, please contact us using the information provided below. We may need to verify your identity before processing a request, as permitted or required by applicable law.
Certain legal exceptions and limitations may apply to privacy requests.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Access to examination records and case materials is limited to individuals who need access for legitimate business, professional, legal, or service-related purposes.
Payment information is processed through third-party payment providers that maintain their own security measures and privacy practices.
No method of transmitting or storing information can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws.
Any changes will be posted on this page with a revised effective date.
Contact Us
Questions regarding this Privacy Policy or privacy-related requests may be directed to:
SF Bay Polygraph LLC Nataliya Panchenko, MSW, LCSW Polygraph Examiner | Founder 650-539-8689 Nataliya@sfbaypolygraph.com
